Just after eight, the De Vries family's boiler is showing F.28. Which engineer can still get there today?
Hofman in Amersfoort is an example company. Every installation company will recognise the day.
It is on Ilse's phone and nowhere else.
One spreadsheet on one laptop. Anyone out on the road phones in for every change.
| A | B | C | D | |
|---|---|---|---|---|
| 5 | Timo | Smit 08:00 | De Vries?? | Pieters |
| 6 | Bram | Maint. Klein | Klein | |
| 7 | Sven | off sick | ||
| 8 | #VALUE! |
The same details go into the CO safety app, onto the job sheet and into the parts order.
Renewals are done by hand, address by address.
The schedule is in a spreadsheet and in the planner's head. An emergency breakdown means phoning round and shuffling jobs.
One planning board for breakdowns, maintenance and engineers, showing who is where and who can take another job.
The paper job sheet comes back in the van, the hours come in a WhatsApp message, and the office types it all in again.
A job sheet on the engineer's phone, with hours, materials, photos and signature going straight through to the invoice.
Breakdowns come in by phone, on WhatsApp and through the website, and someone types them in again.
Breakdowns that appear on the planning board straight away, and a message to the customer with the time slot.
The contract is in a folder, and the last visit is in a colleague's inbox.
For each address, the appliance, the contract and all previous visits, on the engineer's phone too.
If you already use Syntess, Kraan or OutSmart, we only build what is missing. The records for your CO certificate stay where they are now.
Then we make the job sheet quicker than paper, with a few taps, a photo and a signature. We design it together with your engineers.
That can stay. We build what is missing in between, such as the step from job sheet to planning and accounting.
No. The code and the data are in your name. We manage the system and you can cancel monthly, or you take it over yourselves.
Yes, but it starts somewhere else. In service and maintenance, everything is about today, who can get there and what is in the van. Project installation is about planning over several weeks, extra work and, on new builds, the file required under the Wkb, the Dutch act on building quality. Electrical work, solar and charge points mean lots of short jobs, each with its own form, such as the NEN 3140 inspection.
One fixed price, which you know before we start. It depends on what we build first, whether that is just the planning board, or the job sheet and the link to your accounting as well. We only start building once you agree.
We come and see you and, if we can, go out in the van for a while. Afterwards we write up what we would build and where we would start.
Fixed price, agreed once you approve the design. The code and data are in your name.
How those weeks go