Who is driving what, and are they still allowed to drive?
The planning board is in Excel or on the wall. The planner works out driving and rest times, waiting hours and any change from the customer in their head.
One planning board for trips, drivers and lorries, showing where everyone is and how much driving time each driver has left.
The invoice waits for the CMR
No signed original, no invoice. The trip comes from Excel, the surcharges from the day sheet, and everything goes into Twinfield by hand.
A CMR that the driver completes in the app, with photos, and that is attached to the invoice straight away.
Where is my load, and how cold is it?
The customer phones for an arrival time and the planner phones the driver. The temperature comes in on WhatsApp.
A customer who can see the arrival time and the temperature themselves, so nobody has to phone.
Are we making money on this customer?
Costs are rising faster than rates. You only see what a customer brings in once waiting hours, tolls and empty runs are known for each trip.
The cost and margin per trip and per customer, from the on-board computer and the planning board.