Who calls the tenant, and who has the key?
Requests come in by email, phone and WhatsApp. The contractor, the tenant and the owner each get a separate message.
A portal where tenants report repairs and owners see the costs.
Custom software for real estate.
At twenty to nine, Mrs Jansen emails a photo of the dripping ceiling in 40-3. The plumber can do Thursday.
A Tuesday on Stationsweg
Evers in Utrecht is an example company. It owns buildings and manages property for others, with a maintenance supervisor and two people in the office.
- Mrs Jansen reports a leak
The request is in the inbox, and nowhere does it say who will pick it up.
JMrs Jansen (40-3)to: beheer@evers-utrecht.nl08:40Leak in the bathroomWater has been dripping from the ceiling above the shower since this morning. Photo attached. Could you send someone quickly?IMG_4471.jpg 2.4 MB - The plumber can do Thursday
Whether the tenant will be home and who has the key is spread across three apps.
PPlumber De RuiteronlineLeak at Stationsweg 40-3, can you do Thursday?10:30Thursday at 9 works. Will the tenant be in?10:38Type a message - A prospective tenant for 40-5
The energy label and the points count (under the Dutch points system that caps rents) have to go with the contract, and that information is scattered.
40-5 empty since 1 Sep. Points count? Energy label? - The inspection report is on the desk
Three items on paper, and none of them is in a system yet.
InspectionStationsweg 4040-3: damp patch on bathroom ceiling40-5: empty, needs paintingStair lighting 2nd floor broken
A leak, and who calls whom
Notices, rent indexation and the service charge statement by 1 July
Deadlines are kept in a diary or in someone's head: notices to end a tenancy, the pre-inspection, the rent increase and the service charge statement due by 1 July.
Contracts, rent indexation and notices that keep track of themselves, with a reminder in good time.
How many points does 40-5 have?
The WOZ value (the official property valuation), floor area and energy label are in three systems. The points count has to go with the contract, and the rent it allows is in someone's head.
For each flat, the tenant, contract, energy label and points count in one place.
What does the owner see?
Owners ask for figures on rent, maintenance and vacancies. Right now those come out of Excel, when someone has the time.
Occupancy and the rent roll for the whole portfolio at a glance, for the owner too.
Exact and Ziezodan can stay
If you use Bloxs or Twinq, we start by looking at what already works well and only build what is missing. If you already do the points count in Huurprijscheck.app, that stays as it is, and the contracts follow the models you use now.
- Exact or Twinfieldrent and maintenance per flat
- Ziezodanthe repair requests, if that works well
- the ROZ modelscommercial leases, from the Dutch Council for Real Estate
- WhatsAppyour regular tradespeople
Your systembuilt around how you work
Questions from property managers
We already have Bloxs or Twinq.
Those are built for hundreds of thousands of units. We build what falls between the cracks for you, or a system that suits twelve properties rather than twelve thousand.
Excel works fine.
Until a home needs a points count, an information sheet and a deposit deadline. We record those for each home, so you do not have to work them out again every time.
The rules change every year.
That is why percentages and points limits are settings, not code. If the law changes, you change a number.
Does this also work for owners' association (VvE) management, or for our own portfolio?
Yes. If you manage for investors, you collect rent, arrange maintenance and report to an owner who wants to see what is happening. For your own portfolio, every home has needed a points count since the Wet betaalbare huur (Affordable Rent Act). For VvE management, it is about ownership shares, the budget, the maintenance plan and the minutes.
What does it cost?
One fixed price, agreed after the design, and no charge per unit. It depends on what we build first, whether that is just the repair requests, or the contracts and the overview for the owner as well.
At one of your properties
We visit the office and, if we can, join an inspection. Afterwards you get a short report on what we would build, and what comes first.
Week 1we visit
Week 3on paper
Week 8 to 10live
Fixed price, agreed once you approve the design. The code and data are in your name.
How those weeks go